Publishing
Deploy AI agents to a variety of audience messaging channels.
AI agents—and the live agents they do a human handoff to—can interact with your audience through the following realtime channels and integrations:
Messaging apps
External handoff
Messaging and/or external handoff
Go to the AI Agent dashboard's Publish tab to manage all messaging channels and integrations.
Add a Channel
One or more of any channel can be added as a distinct conduit for your audience to message an AI agent (and later a live agent if a human handoff occurs).
Select Add Channel.
Select the channel, give this instance of the channel a name, and assign its language.
Press Create.
Refer to each channel's article for configuration details.
Enable/Disable a Channel
In the Channels table, toggle a channel's Enabled switch.
Disabling a channel stops the agent from receiving its messages, though your audience will still be able to see any pre-existing threads in a messaging app.
Delete a Channel
In the Channels table, select a channel by its row.
In the channel page, expand the Basics accordion.
Press Delete and confirm.
A deleted channel's historic chat logs will persist, but any active threads will be rendered useless (e.g. a player's Telegram thread). Take precautions to migrate your audience to another AI agent's channels in advance.
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