Analytics

View detailed AICX reports for actionable insights.

Certain native analytics require the Pro plan or higher.

Custom Analytics require the VIP plan.


Usage

Go to the Analytics dashboard, where the following filters and options are available:

  • Date range — select a starting and ending date.

  • Chats, Tickets, Interactions, or Custom reports — tabs for each category of analytics. Custom analytics are only visible with the right plan and permissions.

  • The main graph in Chats, Tickets, and Interactions has additional options:

    • Filters — set filters from a large variety of segments and data types.

    • Download — exports a CSV of the current view.


Segments

Analytics segments are visible to the following subscription plans:

Segment
Free & Amateur
Pro & Champion
VIP

Interactions

Chats

Players

Users & Teams

Live agent response time

Livechat response time

Ticket response time

Live agent resolution time

Livechat resolution time

Ticket resolution time

Custom analytics

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