View detailed AICX reports for actionable insights.
Certain native analytics require the Pro plan or higher.
Custom Analytics require the VIP plan.
Usage
Go to the Analytics dashboard, where the following filters and options are available:
Date range — select a starting and ending date.
Chats, Tickets, Interactions, or Custom reports — tabs for each category of analytics. Custom analytics are only visible with the right plan and permissions.
The main graph in Chats, Tickets, and Interactions has additional options:
Filters — set filters from a large variety of segments and data types.
Download — exports a CSV of the current view.
Segments
Analytics segments are visible to the following subscription plans:
