Main Dashboard

Navigate Yola from the main dashboard.

After signing in to Yola you will land on the main dashboard. Here you can chat with Yola AI to learn how to use the platform.

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Toolbar

On the left side of the viewport is the toolbar, with buttons for:

• Expand/collapse toolbar

• Main dashboard

• Inbox

• AI Agents

• Livechats

• Tickets

• Players

• Analytics

At the bottom are account-related options:

• The number of interactions remaining in the current month. Select to purchase more.

• The current teamspace being viewed. Select to change teamspaces if two or more exist.

• Your user name and online status. Select to open the profile menu where you can:

  • Toggle online status between online and away, affecting your new conversation assignments when functioning as a live agent.

  • Toggle between light, dark, and system colour themes.

  • Go to Workspace Settings.

  • Go to Account Settings.

  • Change Workspace if your user account is linked to more than one.

  • Sign Out.