User Aliases
Setup and manage different personas for conversations with people.
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Setup and manage different personas for conversations with people.
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Aliases allow you to participate in livechat and ticket conversations under a different persona than that of your user account. This can be useful to:
Maintain your privacy.
Establish goodwill with an alias localised to an audience demographic or region.
Force multiply your perceived team size.
Aliases are managed in settings.
Select the + button next to "User aliases".
Create a new alias or select an existing alias' button to view its settings:
Avatar — the profile image displayed next to your chat replies.
Name — the name shown next to your chat replies.
Set as default — sets the alias as your default persona for all new conversations. If no default is set, your user account's first & last name is the default.
Email signature — the alias' content for the signature block that shows at the bottom of ticket (email) replies:
Name — can be the same as the Livechat name or different, e.g. more formalized.
Content — any unique text appearing below the name.
In the alias' button, select the X button and confirm deletion. This is a permanent action and cannot be undone, however an identical alias can be recreated. The deleted alias will remain visible as a participant in the chat logs of prior conversations, but cannot be applied to future ones.
At the top of the message editor is an alias button showing the currently-applied alias. Use the dropdown to switch aliases.
The default alias is auto-selected for new conversations, and the last-used alias for ongoing conversations. Aliases can be switched at any time in ongoing conversations, but note that this is perceived as a new individual from the other person's point of view.
Open a conversation in the .