Yola Docs
  • Getting Started
    • Glossary
    • Signing-in
    • Main Dashboard
    • Yola AI
    • Data Privacy
  • AICX Modules
    • AI Agents
      • Manage AI Agents
      • Actions
        • Send Message
        • Send File
        • Show Carousel
        • Show Survey
        • Collect Feedback
        • Create Ticket
        • Human Handoff
        • External Handoff
        • Jump to Trigger/Action
        • If/Else
        • Set Chat Variable
        • Send API Request
      • LLMs
        • Cloudflare Training
      • Publishing
        • Webchat
          • Proactive Messages
        • Facebook Messenger
        • WhatsApp
        • Telegram
        • LINE
        • Africa's Talking
        • Bitrix24
        • Zendesk
    • Inbox
      • Find & View Conversations
      • Message Editor
      • Transfers & Takeovers
    • Livechats
    • Tickets
    • Players
    • Analytics
      • Winnow
  • General
    • Settings
      • Workspace
        • Plan & Billing
          • Interactions Amount
        • Roles & Permissions
        • Users
        • Teams
        • IP Allowlist
        • Whitelabelling
      • Teamspaces
        • Banning
        • Tags
        • Chat Assignment
        • Email Domains
        • Email Templates
        • Exports
        • Canned Replies
        • Custom Fields
        • Custom Profiles
        • Custom Analytics
      • User Account
        • User Aliases
        • Online Status
    • Plans & Pricing
    • VIP Club
  • Developers
    • Developer Tools
      • Chat Variables
      • Chat Scripts
      • Webchat Script
      • Developer API
      • On-Premise & Hybrid Hosting
Powered by GitBook
On this page
  • Update Status
  • Effects of Status

Was this helpful?

  1. General
  2. Settings
  3. User Account

Online Status

For users participating as live agents in conversation, it's important to manage your online status when away from your terminal.

PreviousUser AliasesNextVIP Club

Last updated 18 hours ago

Was this helpful?

Update Status

Toggle your status from the bottom-left of the toolbar:

  1. Select your avatar

  2. In the menu, toggle "Set as" to Online or Away

Effects of Status

When a user is online, their avatar badge is green. If they're a live agent, they will be eligible for coming in.

When a user is away, their avatar badge is orange and they are omitted from receiving new chats.

conversation assignments