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  • Update Status
  • Effects of Status

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  1. General
  2. Settings
  3. User Account

Online Status

For users participating as live reps in conversation, it's important to manage your online status when away from your terminal.

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Update Status

Toggle your status from the bottom-left of the toolbar:

  1. Select your avatar

  2. In the menu, toggle "Set as" to Online or Away

Effects of Status

When a user is online, their avatar badge is green. If they're a live rep, they will be eligible for coming in.

When a user is away, their avatar badge is orange and they are omitted from receiving new chats.

conversation assignments