Africa's Talking

Deploy an AI agent to Africa's Talking.

Publish to Africa's Talking with the Champion plan and above.

Requires an Africa's Talking account.

Publishing an AI agent to Africa's Talking allows your audience to interact with the agent—and subsequently with live agents—in an Africa's Talking thread.

In the agent's Publish tab, create an Africa's Talking channel or select an existing one from the table to open its settings.

Basic Settings

In the Basics accordion, the following options are available:

  • Name — the internal name of the channel, used to distinguish from any other Africa's Talking channels the agent is published to.

  • Default chat language — the language used by the AI agent at the start of a new chat. Available languages are set in the agent's General settings.

  • Icon — the channel's avatar seen by live agents in the Inbox dashboard.

Press Save to confirm edits.

Connecting to Africa's Talking

In the Configuration accordion, three values are required from your Africa's Talking account:

  • Username — your Africa's Talking username.

  • API Key — generated in Africa's Talking account (Settings > API Key).

  • Short code — generated in Africa's Talking account (SMS > Shortcodes > Create Shortcode).

Then, you'll need to integrate a Yola webhook in your Africa's Talking account (SMS > SMS Callback URLs > Incoming Messages).

Follow these steps for the complete setup:

  1. Login to Africa's Talking.

  2. Create a New Team.

  3. In the team, create an App, including setting the Name, Username, Country, and Currency of your app.

  4. Select the app just created and you will be able to view its dashboard.

  5. Copy the Username of the app, and in Yola paste it into Africa's Talking's Username field.

  6. Back in the Africa's Talking app dashboard, go to Settings > API Key.

  7. Generate an API Key, and in Yola paste it into Africa's Talking's API Key field.

  8. Back in the Africa's Talking app dashboard, go to SMS > Shortcodes > My Shortcodes, and apply for a short code by filling in the request form.

  9. Once a short code is received, in Yola paste it into the Africa's Talking's Shortcode field.

  10. In Yola's Africa's Talking's Webhook accordion, copy the Webhook URL.

  11. Back in the Africa's Talking app dashboard, go to SMS > SMS Callback URLs > Incoming Messages page and add the Webhook URL.

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