Show Survey

Solicit mid-chat feedback with a survey form.

Each question and answer sent as a unique message is an interaction, a consumable resource in Yola.

The Show Survey action runs a survey sequence, where preset questions are sent to the chat to collect a player's answers. The survey questions and a player's responses exist as regular back-and-forth texting in messaging apps, where the player can optionally reply "skip" to move to the next question.

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Select a Show Survey action from the tree to open its settings.

Add a Field

Press Add Field to generate a new question.

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Configure a Field

Select a field to modify its content:

• Enable skip — toggles whether to allow the question to be skippable. If enabled, the player can respond to a question with "skip", and the AI agent will progress to asking the next question.

• Chat variable name — creates a new chat variable that stores the player's answer within the current chat context, allowing other actions to utilize it.

• Question — the question sent by the AI agent to the chat.

• Answer must be — the required format of the player's answer:

  • Text — answer can be any text content.

  • Number — answer must be an integer. Non-numeric characters will invalidate it.

  • Attachment — answer must be a single file attachment to the chat.

  • Attachment(s) — answer must be one or more file attachments.

  • Email — answer must be an email address.

  • Phone — answer must be a phone number.

• Invalid answer reply — if an answer fails validation, e.g. responding with text instead of a number, this is the AI agent's subsequent message. It can be used to provide more detail or clarification.

• Quick answers (optional) — up to 13 clickable buttons that appear below the sent message, allowing people to quickly choose a preset answer. These are not support by the Bitrix24 or Africa's Talking channels.

Press Save to confirm edits.

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Delete a Field

Press in a field's header to delete it.