Create Tickets

This API endpoint allows you to create a new conversation (ticket) for a specified subcompany. You need to provide the subcompany ID in the URL path and a JSON body containing the conversation details. An takeover secret must be included in the header.

Create a Ticket

POSThttps://v3-api.proto.cx/api/platform/v1/conversations/{subcompany_id}/create-ticket

Path parameters

subcompany_id*Subcompany Id

Header parameters

Body

application/json

subject*Subject

customer_idCustomer Id

external_customer_idExternal Customer Id

gateway_profile_idGateway Profile Id

provided_unique_idProvided Unique Id

Response

200404422

Successful Response

Body

application/json

id*Id

Request

JavaScriptCurlPython

const response = await fetch('https://v3-api.proto.cx/api/platform/v1/conversations/{subcompany_id}/create-ticket', {
    method: 'POST',
    headers: {
      "authorization": "text",
      "Content-Type": "application/json"
    },
    body: JSON.stringify({
      "subject": "text"
    }),
});
const data = await response.json();

Response

200422

{
  "id": "text"
}