In this page, we'll provide step by steps to put together common use cases for the gaming industry using intents and bot actions. Navigate through the different sections and expand to view the step by step.
Setting Up Ticket Creation
Gaming brands often need customers to raise tickets for issues such as account verification, technical problems, withdrawal delays, or payment queries. This guide outlines how to configure the chatbot to collect essential information using the Survey Action and automatically create tickets.
Step 1: Create or Locate the Ticket Creation Intent
Go to Chatbots > Intents.
Click + Create Intent to add a new intent, or open an existing intent if it already exists.
Suggested Name: Ticket Creation
Suggested Description: "Users request to create a support ticket."
Step 2: Access Information in System Variables or Collect it with the Survey Action
Before creating the ticket, use the Survey Action to gather essential information such as the customer's email and issue details.
Using System Variables
Leverage the System Variables to retrieve existing customer information, such as:
_customer for customer profile information (name, email, phone number, custom fields).
_channel_profile for additional user information like IP address, location, and app type.
_user_input for the user’s last input/message.
Example: To display the customer's name in a bot message, use the variable:
