Getting Started

Welcome to Yola, the leading iGaming platform for player communications, including:

• Agentic AI to assist players

• A comprehensive helpdesk for human agents

• Dozens of messaging channels and integrations

… and much more!

This knowledge base is a comprehensive guide to all aspects of Yola and regularly updated.

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Platform Modules

The Yola platform is broken into six primary workflows, referred to as modules:

AI Agents

Manage AI chatbots and the channels they deploy to. Every chat begins with an agent serving as the first line of support.

Inbox

Manage and respond to people in this dedicated helpdesk, across all channels for both realtime chats and email tickets.

Livechats

View all chats the were handed off by an AI agent to a user in your workspace.

Tickets

View and manage all tickets in a dedicated repository.

People

View and manage all registered players in your audience in a dedicated CRM.

Analytics

Visualise and export your CX statistics and trends to gain actionable insights.

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Onboarding Steps

1

Generate your AI experience

Go to AI Agents to create, customize, and deploy AI to your favourite messaging channels.

2

Invite your team members

Select your avatar > Company Settings to configure branding, policies, and invite team members—including live agents that will chat with your audience.

3

Chat with players

Go to Inbox to see all conversations (facilitated by AI and live agents), and Analytics for reports on player trends.

4

Let us do the rest

Are you looking to get the most out of your AICX platform? Book a call and let us guide you through setup and best practices.