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  1. General
  2. Add-Ons

Contact Centre

The Yola Platform offers live representative from our Philippines-based partner to assist with complex chats and escalated tickets.

Last updated 2 months ago

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The Contact Centre add-on is available with the Pro, Total, and Enterprise plans.

Features

  • Multi-language support Get additional support from experienced reps who speak multiple languages to expand your geographical coverage and complete your audience experience beyond AI assistants.

  • Dedicated manager Get a dedicated manager to handle all rep onboarding to meet you audience requirements and business practices.

  • Prompt expertise Get Yola platform expertise through reps who have undergone generative AI prompt engineering training, allowing them to contribute improvements to your AI assistants based on their audience interactions.

  • Flexible contracts Alter the number of reps each month based on engaged audience volume, with no long-term contract, to prevent vendor lock-in.

Get the add-on

To have the add-on applied to your Pro, Total, or Enterprise-level company, either:

  • Contact your Yola account rep

  • Make a request through the Yola

platform bot