Publishing

Deploy AI assistants to a variety of audience messaging channels.

AI assistants—and the live reps they do a human handoff to—can interact with your audience through the following realtime channels and integrations:

Channels / Integrations	Requires	Plan
Messaging apps
Webchat (website popup)	—	Free
Facebook Messenger	Facebook account connected to a Facebook Business Page	Free
WhatsApp	Meta Developer and Meta Business accounts	Lite
Telegram	Telegram account	Pro
LINE	LINE account with access to the LINE Developers Console	Total
Africa's Talking	Africa's Talking account	Total
External handoff
Zendesk	Zendesk account	Elite Suite
Messaging and/or external handoff
Bitrix24	Bitrix24 account	Elite Suite

Go to the AI Assistant dashboard's Publish tab to manage all messaging channels and integrations.

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Add a Channel

One or more of any channel can be added as a distinct conduit for your audience to message an AI assistant (and later a live rep if a human handoff occurs).

1. Select Add Channel.

2. Select the channel, give this instance of the channel a name, and assign its language.

3. Press Create.

Refer to each channel's article for configuration details.

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Enable/Disable a Channel

In the Channels table, toggle a channel's Enabled switch.

Disabling a channel stops the assistant from receiving its messages, though your audience will still be able to see any pre-existing threads in a messaging app.

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Delete a Channel

1. In the Channels table, select a channel by its row.

2. In the channel page, expand the Basics accordion.

3. Press Delete and confirm.

A deleted channel's historic chat logs will persist, but any active threads will be rendered useless (e.g. a person's WhatsApp thread). Take precautions to migrate your audience to another AI assistant's channels in advance.