Interactions Amount
Understand interaction consumption and purchase more when needed.
Requires the Manage plan & billing user permission to edit.
Monthly Allotment
Interactions are any message, voice note, or email sent to or received by people in your audience, including any replies from an AI assistant or live representative.
Each plan provides an allotment of interactions per month for your company:
Free
1,000
Kickoff
5,000
Level Up
25,000
Boost
50,000
Elite Suite
100,000
If that volume is surpassed then your audience, AI assistants, and live reps will be unable to start new conversations or communicate through existing conversations until the earlier of:
The monthly billing anniversary
Additional interactions are purchased
Topping Up
More interactions can be purchased for immediate use in these ways:
Free
Upgrade to the Kickoff plan
Kickoff, Level Up, Boost
Upgrade your plan; or,
Elite Suite
Contact your Yola account rep; or,
Additional Interactions Bundles
These bundles are one-time purchases for the Kickoff, Level Up, and Boost plans.
Each bundle provides an additional 2,500 interactions, consumable within the current monthly billing period.
To purchase:
Expand the toolbar with the Yola icon button, if it's not already.
In the expanded toolbar is the company's monthly interactions counter. Select Get more to go to the Stripe checkout page.
Update the Qty button to edit the number or bundles for purchase.
Complete checkout. Purchased interactions are available for immediate use.
Additional Interactions Bundles do not carry over to the subsequent monthly billing period. For example, if you purchase 5,000 additional interactions on the 10th day of the month, and the billing anniversary falls on the 25th, the company will be able to consume the additional interactions until the 25th. The total interactions resets to the plan's allotment on the monthly billing anniversary.
Last updated
Was this helpful?