Zendesk
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Requires a Zendesk account.
Integrating Zendesk allows AI assistants to to your helpdesk personnel in Zendesk.
In the assistant's Publish tab, or select the existing one the table to open its settings.
In the Basics accordion, the following options are available:
Name — the internal name of the Zendesk integration.
Icon — a custom avatar.
Press Save to confirm edits.
In the Configuration accordion, four values are required from your Zendesk account:
App ID, Key ID, and Secret Key — find and paste these values from Zendesk in: Admin Center > Apps and integrations > Conversations integrations > API Keys.
Shared secret — find and paste these values from Zendesk in: Admin Center > Apps and integrations > Conversations integrations > Details.
In Yola, copy the Zendesk Webhook URL, and paste it into Zendesk's Webhook endpoint URL in: Admin Center > Apps and integrations > Conversations integrations > Create integration > Webhook section.
See the action.